O pozici
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Co budeš dělat
- Design conversational and agentic experiences for marketers
- Design and iterate on chat and assistant experiences that help marketers brief campaigns, review proposals, and refine multi‑step workflows.
- Develop and evaluate conversational flows (prompting, turn‑taking, error recovery) across in‑product chat, side panels, and embedded agent UIs.
- Shape Loomi’s voice and tone for marketer workflows: when it should be directive vs. exploratory, when it should show its reasoning, and how it communicates uncertainty.
- Treat prompts, context, and reasoning as core design artifacts
- Use prompt and context engineering to steer agent behavior: system prompts, tool selection hints, and contextual grounding from customer data.
- Design for the realities of generative AI — probabilistic outputs, uncertainty, hallucinations, and graceful failure states — with clear guardrails and recovery paths.
- Collaborate with PM and engineering partners to turn prompts, tools, and policies into a coherent UX model that can be evolved over time.
- Prototype with real AI behavior, not just static UIs
- Build and test AI‑native prototypes using tools like Claude Code plus working LLM/playground setups (e.g., prompt sandboxes, scripted flows) so teams can experience real behavior, not just mock copy.
- Create prototypes that exercise both happy paths and edge cases (ambiguous prompts, missing data, conflicting inputs) and use those to drive design decisions.
- Use data and conversation logs to drive iteration
- Define and track success metrics for agent UX, such as task completion, follow‑up questions needed, error recovery, user edits after agent changes, and perceived trust.
- Work with data and product analytics to mine conversation logs and user behavior for friction points, misunderstandings, and opportunities to improve flows.
- Turn insights from real usage into concrete design changes (updated prompts, new clarification turns, different defaults, revised fallbacks).
- Champion quality, safety, and transparency
- Define and help maintain evaluation criteria (evals) for agent responses from a UX lens — clarity, accuracy, safety, tone, and “did this actually help the marketer move forward?”.
- Distinguish between model limitations and UX issues, and advocate for human‑centered guardrails (e.g., when to ask for confirmation, when not to)
Benefity
- The Bloomreach Education Fund — employees receive a stipend on an annual basis to purchase education products (books, courses, certifications, etc.)*
- The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
- Subscription to Calm - sleep and meditation app.*
- We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
- We facilitate sports, yoga, and meditation opportunities for each other.
- Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
- Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
- Everyone gets to participate in the company's success through the company performance bonus.*
- We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
- We reward & celebrate work anniversaries -- Bloomversaries!*
