Koho hledáme
- 7+ years of experience in customer-facing, customer success, or service delivery roles.
- 2+ years in a leadership or team lead role within a technical or cloud services environment.
- Familiarity with cloud-based services and technologies (SaaS & PaaS).
- Understanding of ITIL or other service delivery frameworks.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Requires the candidate to have citizenship of an EU country and permanent residency within the EU.
Co budeš dělat
- Teradata Cloud Operations is seeking a Cloud Service Delivery Manager to engage with and support customer-facing teams in delivering exceptional service to Teradata's as-a-service customers.
- You will partner with Teradata's Customer Experience (CX) and Go-to-Market (GTM) teams to ensure cloud-hosted customers receive best-in-class service that meets established KPIs and service level agreements.
- In this role, you will serve as a key liaison between Cloud Operations and customer-facing teams, driving continuous improvement initiatives and ensuring consistent, high-quality delivery across the customer lifecycle.
- You will work cross-functionally to resolve escalations, identify operational inefficiencies, and champion the customer experience from an operational perspective.
- Serve as the primary point of contact between Cloud Operations and GTM/CX teams for the EMEA region's customer experience concerns.
- Partner with EMEA regional CX teams to understand, prioritize, and resolve service delivery issues.
- Monitor and manage customer SLAs, escalating issues appropriately and driving timely resolution.
- Identify and support continuous improvement initiatives within Cloud Operations delivery processes.
- Build and maintain strong cross-functional relationships with internal partners across CX, Support, and Cloud Operations service delivery teams.
- Contribute to cloud environment consistency through participation in release management processes.
- Track and report on operational KPIs to measure and improve service delivery performance.
O pozici
Our Company
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
Benefity
- Employees in this position are eligible to participate in the Company’s comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs.
- All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance.
- Employees in this position are also eligible to participate in the Company’s comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs.