O pozici
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/
About the role
We are seeking a Billing Data Analyst to join our Billing and Data team. You will play a key role in analyzing financial performance, billing behavior, risk trends, and support operations. Your work will help drive better decision-making, reduce financial risks, and improve billing efficiency across all products. This role combines analytical rigor, statistical thinking, and cross-functional collaboration.
Co budeš dělat
- Monitor, analyze, and report on key billing and support performance indicators and emerging trends.
- Build and maintain data pipelines to ensure accurate, timely, and reliable data delivery.
- Apply statistical methods to project scenarios, assess “what-if” outcomes, and anticipate financial risks.
- Run A/B tests and experiments to evaluate billing and support strategies.
- Collaborate with cross-functional teams (Billing, Support, Finance, Product, Marketing) to align processes with risk-mitigation goals.
- Analyze the impact of marketing and product changes on billing outcomes, risk behavior, and customer support metrics.
- Provide actionable recommendations to improve billing performance and reduce disputes, churn, and operational inefficiencies.
- Document analyses, workflows, and data logic to ensure clarity and consistency.
Koho hledáme
- Bachelor’s degree in Data Science, Statistics, Computer Science, Economics, or a related field.
- Experience as a Data Analyst, ideally within fintech, subscription products, billing, or customer support.
- Strong SQL skills.
- Experience with popular BI tools such as Tableau, Looker, or similar
- Experience with Python or R
- Solid understanding of statistical analysis, forecasting, and scenario modeling.
- Experience running A/B tests and interpreting experiment results.
- Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment.
- Strong communication skills, with the ability to explain findings to both technical and non-technical stakeholders.
- Curiosity, ownership mindset, and the discipline to maintain high-quality data work.
Benefity
- Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
- Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.
