O pozici
Join Proton and build a better internet where privacy is the default
At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.
Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.
Proton today supports over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. Proton has become profitable and reached scale without relying upon VC funding, largely due to superior talent that allows us to do things faster, more creatively, and more efficiently.
We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our social media pages to learn
Co budeš dělat
- Revenue Growth & Expansion
Own upsell and cross-sell targets across existing customers
Drive seat expansion and multi-product adoption
Build and manage a predictable expansion pipeline
- Customer Success & Retention
Own onboarding, adoption, and retention strategy
Improve customer health and reduce churn
Build scalable customer success processes
- Account Strategy
Define account segmentation and prioritisation
Develop account plans for high-value customers
Establish structured engagement models
- Customer Engagement
Implement proactive engagement strategies
Run Quarterly Business Reviews (QBRs) with key accounts
Position Proton as a long-term strategic partner
- Team Leadership
Manage and develop Account Managers and Customer Success team members
Set clear KPIs and performance expectations
Coach the team on commercial and customer engagement best practices
- Process & Systems
Build account management and CS processes from scratch
Develop workflows in CRM (HubSpot)
Track expansion, retention, and growth metrics
- Cross-Functional Collaboration
Partner with Sales, Marketing, Growth, and Product teams
Feed customer insights into product and go-to-market strategy
Koho hledáme
- Experience
6+ years in Account Management, Customer Success, or Sales
Experience in B2B SaaS
Proven track record of driving expansion revenue and retention
Experience managing and developing teams
- Skills
Strong commercial mindset (revenue + retention)
Experience building processes from scratch
Ability to balance growth and customer success
Strong communication and stakeholder management
- Language: English + Either French or German speaking preferred
- Mindset
Builder mentality
Proactive and ownership-driven
Customer-focused with a growth mindset
Comfortable operating in a fast-paced environment
Benefity
- What we offer
Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei
