O pozici
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
Co budeš dělat
- You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions.
- It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value.
- You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.
- Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
- Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
- Maximize customer lifetime by helping them unlock the most product value
- Drive the adoption across the customers’ teams
- Drive Net Retention via upsell and cross sell
Koho hledáme
- 1+ years of work experience in a customer facing role (Customer Success, Account Management, Customer Support, etc)
- Fluent English
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- Keen business sense to discover and understand customer business objectives and pain points
- Passionate about teaching/instilling knowledge in others
- Willing to dive into technical details of a product to understand it thoroughly
- Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
- Prepare to work evening shift (15:30 - 00:00)
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
- Excellent organization, note-taking, and time management skills
Benefity
- 5 Weeks of paid vacation
- Sick Leave Compensation
- 5 Paid Uncertified Sick Days
- 2 weeks fully paid w/ medical certificate, additional
- 4 weeks paid at 80% salary rate
- Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Meal Vouchers (CZK 220 per working day)
- Annual Prague Travel Card (Lítačka)
- Hybrid Working Model
- Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus
