O pozici
Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.
Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
Co budeš dělat
- Provide exceptional technical support via calls, chats, and emails;
- Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance;
- Gather required technical information to ensure the resolution of complex cases;
- Ensure customers' satisfaction with any interaction;
- Maintain working knowledge of our client’s products and services;
- Securely work with customers’ sensitive information;
- Troubleshoot common issues using the knowledge base and update transaction statuses when needed;
- Provide guidance on resolving subscription-related issues;
- Escalate complex, repetitive, or merchant-related issues to L2 team;
- Ensure proper case handling and follow-up to support timely issue resolution.
Koho hledáme
- Excellent English and German communication skills (at least C1 for both spoken and written);
- Minimum of 1 year of experience in Customer Support;
- Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms;
- Customer-oriented and responsible attitude.
Benefity
- Schedule: 5 working days, Monday to Friday, from 9am – 5pm, CET;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
