Koho hledáme
- ServiceNow Administration: Certified ServiceNow System Administrator (CSA) with practical expertise configuring platform data, managing security administration, and designing operational reports and visual dashboards.
- Technical Troubleshooting & Problem Solving: Demonstrated capability to diagnose and resolve application issues in a fast-paced environment, utilizing a basic ability to read and interpret JavaScript to support real-time user support.
- Real-time user support experience, monitoring and resolving incidents in a fast-paced environment.
- Data-Driven Process Optimization: Ability to monitor complex incident patterns, analyze platform telemetry, identify systemic trends, and recommend proactive enhancements to workflows and infrastructure processes.
- Cross-Functional Collaboration & Organization: A collaborative, highly organized approach to managing multiple system priorities while partnering seamlessly across global departments to support core business objectives.
Co budeš dělat
- Optimize Platform Availability: Monitor and own the Tier-2 application queue, diagnosing and resolving complex technical issues across core ServiceNow workflows including Configuration Management Database (CMDB), Customer Service Management (CSM), IT Service Management (ITSM), and HR Service Delivery (HRSD) and enterprise integrations like SAP and Workday.
- Ship Incremental Enhancements: Develop, configure, and deploy high-priority system administration tasks and keep-the-lights-on (KTLO) enhancements, directly improving everyday user experiences and operational speed.
- Protect System Stability & Health: Partner on global release management cycles, conducting troubleshooting during platform upgrades and participating in a collaborative on-call rotation to safeguard critical business uptime.
- Modernize Knowledge Management: Author and scale highly effective technical knowledge bases and diagnostic playbooks for Tier-1 support teams, minimizing repetitive escalations and driving automated self-service resolutions.
- Drive Continuous Improvement: Actively participate in our agile scrum development lifecycle, leveraging platform data and incident trends to propose foundational workflow and security configuration improvements.
O pozici
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
Benefity
- Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team : We build each other up and set aside ego for the greater good.
- And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.