O pozici
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. For our Trane Prague office we are looking for a person to take the position of Service Coordinator.
Co budeš dělat
- Plan and allocate workloads for Service Technicians, ensuring efficient use of resources and meeting productivity targets.
- Supervise technical and safety aspects of service work, ensuring timely, high‑quality completion.
- Review service reports, worksheets, and technical documentation for accuracy and completeness.
- Identify and implement process improvements to enhance productivity and service quality.
- Collaborate closely with Sales Engineers and other internal teams.
- Lead weekly coordination meetings and provide updates on backlog, forecast, and priorities.
- Schedule service jobs, materials, subcontractors, and ensure timely completion of all interventions.
- Prepare work orders, dispatch technicians, and communicate with customers.
- Plan and track preventive maintenance activities according to contracts or operational needs.
- Manage customer orders and documentation in planning systems and Oracle.
- Oversee end‑to‑end procurement processes: issuing POs, ordering parts, receiving goods, and completing transactions.
- Maintain accurate databases and administrative records (orders, contracts, sold equipment, claims, invoices, etc.).
- Ensure all work follows safety rules, perform site safety follow-ups, and escalate issues when needed.
- Support customer satisfaction by addressing concerns and coordinating responses.
- Handle warranty claim collection and reporting.
- Log service activities, technical data, and required documentation in tracking systems.
- Monitor worksheets, quotations, orders, and equipment deliveries; prepare monthly invoicing packages for Service, Parts, and Equipment.
- Perform quarterly stock checks with the Spare Parts team and reconcile with Oracle.
- Coordinate logistics of equipment produced in our factories, ensuring accurate delivery planning, tracking, and communication with customers and internal stakeholders.
Koho hledáme
- Minimum high school education (preferred University education)
- Minimum 3 years of experience in Coordination of work in service
- Experience in leading or supervising a small team welcome
- Customer orientation
- Ability to build long-term relationship both with a customer and within the team
- Very good organizational skills and attention to details
- Ability to plan and set up priorities
- Assertiveness and courage to speak up
- Proactiveness and ability to take initiative
- Ability to work under pressure
- High computer literacy (ability to work in different systems and programs and good knowledge of MS Office)
- English knowledge – communicative level
Benefity
- We offer competitive compensation and comprehensive benefits and programs.
- Learn about our benefits designed for you to Thrive at work and at home.
- With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home.
