O pozici
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
The Platform Engineer (Moodle Administrator) sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.
Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security.
Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.
This is an exciting opportunity to join Arden University’s Learning Systems team as a Platform Engineer (Moodle Administrator), playing a key role in ensuring our digital learning platforms deliver maximum value to students and staff.
Co budeš dělat
- You will be responsible for the administration, configuration, and ongoing management of the University’s VLE and related systems, ensuring they are effective, reliable, and aligned with user needs, policies, and standards.
- Acting as a key point of contact, you will lead on first and second line support for VLE users, managing queries, triaging requests, and resolving issues across areas such as user management, system configuration, and enhancements.
- Working collaboratively with colleagues across IT and the wider University, you will also support continuous improvement and development activities, helping to enhance the functionality and user experience of our learning systems.
- A key aspect of the role is maintaining the integrity of the VLE across integrated platforms, including the Student Information System, ensuring data consistency and smooth system interaction.
Koho hledáme
- Relevant degree or equivalent experience, with significant hands-on experience in a similar role
- Strong experience in the administration of Moodle, including user management, configuration, and system maintenance
- Good understanding of Moodle functionality, including permissions, roles, reporting, dashboards, and logical formulas
- Experience working with Moodle customer-facing applications and supporting end users
- Experience working within an IT service delivery environment, providing first and second line support
- Strong problem-solving skills, with the ability to diagnose and resolve technical issues effectively
- Experience with database querying (e.g. SQL)
- Excellent interpersonal and stakeholder management skills, with the ability to build strong working relationships
- Excellent customer service skills, with a focus on supporting both students and staff
- Strong technical and communication skills, with the ability to understand user needs and translate these into system improvements
- Experience working within Agile/SCRUM delivery environments
- A proactive approach, with a focus on continuous improvement and enhancing system capability
- Moodle Administrator certification or equivalent
- Experience managing Moodle plugins, configuration, enrolments, users, roles, and reporting
- Understanding of data protection within VLE environments
- Basic development skills and awareness of quality processes
- Experience within the Higher Education sector
- Experience with systems such as Tribal SITS and Turnitin
- Experience delivering user training or guidance
Benefity
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- Study any Arden course for free, with a discount for all family and friend
- 'Golden Ticket' which allows you to gift anyone in your life a free Arden education
- Plus, other excellent benefits
