O pozici
At Amazon we believe that every day is still Day One.
It is our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.
Join our HR Contact Center Team supporting Amazon employees across select EMEA (Europe, Middle East, and Africa) countries.
We are seeking bilingual HR Contact Center Associates fluent in German and English to deliver exceptional employee support in a dynamic, multi-language environment.
Co budeš dělat
- Handle and resolve HR queries in both German and English by leveraging documentation including frequently asked questions and standard operating procedures, escalating issues appropriately when they exceed your scope while maintaining Ownership of the employee experience
- Take full accountability for each employee contact, ensuring queries are accepted and resolved with exceptional customer focus and demonstrating Earn Trust through every interaction
- Identify gaps in supporting documentation and internal processes, proactively recommending improvements to enhance service delivery and Insist on the Highest Standards
- Communicate effectively both verbally and in written form with employees, explaining and resolving concerns across the entire Amazon employee lifecycle with clarity and professionalism
- Actively seek employee feedback to continuously improve service levels, demonstrating Learn and Be Curious by using insights to enhance the support experience
- Work rotational shifts across weekdays and weekends, exhibiting flexibility and Bias for Action to ensure uninterrupted support for our employee community
Koho hledáme
- Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR).
- Computer skills (Windows, Microsoft Office, Outlook)
- Relevant work experience in administration, customer service/ call center or HR environment.
- Very good proficiency in additional European languages
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Ability to work with confidential information
- Flexibility to work in a fast-paced environment
- Good interpersonal, communication, time management, and problem-solving skills.
Benefity
- Life & Disability Insurance
- Supplementary Pension Plan
- MultiSport Card
- Employee Assistance Program
- Family-building benefit
- Parent Support Program
- Family Care
- Employee Discount Code
- Business Travel Insurance
- Amazon Extras
