O pozici
The Head of Global P2P Operations is responsible for the overall P2P ownership and service delivery across the SSC, combining key aspects of SSC operational leadership with global process ownership. This role sets the strategic direction and vision for end-to-end P2P processes while managing and collaborating with cross-functional teams. This role will lead at the senior leadership level, influencing upstream processes and driving a culture of continuous improvement and sharing of leading practices.
You will report into and support the Director of Shared Services but work closely with Finance leaders, the wider finance team and senior stakeholders across the organisation.
Co budeš dělat
- P2P Ownership & Service Delivery:
Oversee and maintain full ownership and accountability of the end-to-end P2P processes, ensuring smooth service delivery across the SSC.
Manage service level agreements (SLAs), performance metrics, and reporting for P2P operations.
Ensure robust internal controls and compliance within the P2P function.
Develop, obtain corporate approval and maintain all related policies, process documentation and training materials
Work closely with the Master Data Management teams to ensure key data elements are structured, standardised and consistent across the different systems to ensure operational efficiency.
Manage P2P systems and process interfaces with external and/or internal partners.
- Monitor P2P Process Performance and Ensure Compliance
Inform the definition of P2P service level agreements (SLA) and KPI.
Develop analytics-driven reporting to measure efficiency of end-to-end P2P processes.
Ensure compliance and accuracy of P2P process activities with all policies, procedures, and regulations.
Contribute towards P2P policy and controls ownership and ensure process documentation is regularly reviewed and kept up to date.
Participate in governance forums to provide input on items such as P2P process scope and service delivery and assist in resolving operational issues.
- Strategic Direction & Process Vision:
Define, communicate, and embed a clear P2P process vision and roadmap.
Establish strategic initiatives to standardise and continuously improve P2P processes.
Set the direction for transformation projects, including leading P2P aspects for the unified ERP programme and finance roadmap initiatives.
- Cross-Functional Collaboration:
Engage with senior leadership and stakeholders across the business to drive process improvements.
Act as a key influencer to effect change in upstream processes and support integrated business strategies.
Collaborate closely with Treasury, IT, Finance, and other shared services teams to align on best practices and process standards.
- People Management:
Lead the P2P delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability.
Foster a high-performance culture that supports career development, mentorship, and continuous learning.
Drive cross-functional collaboration and ensure alignment between various P2P stakeholders.
- Sharing Leading Practices:
Champion leading practices within the P2P function, sharing innovative approaches across the organisation.
Represent P2P interests at global forums and leadership meetings, ensuring that insights and best practices are disseminated across teams.
Koho hledáme
- Extensive (10+ years) leadership experience in Procure-to-Pay (P2P) processes and shared services, ideally within a high volume global or multi-regional SSC environment.
- Expert knowledge and functional experience in P2P processes such as payments, purchasing, account reconciliations, invoice processing, T&E claims, period end activities, and more
- Proven track record in strategic planning and execution, including setting and communicating process visions and roadmaps.
- Hands-on experience managing transformation projects, such as unified ERP implementations and finance roadmap initiatives.
- Demonstrated success in managing cross-functional teams and influencing senior leadership to drive change in upstream processes.
- Experience in service delivery management, including meeting SLAs, implementing performance metrics, and maintaining robust internal controls.
- Ability to set a clear strategic direction for P2P, drive process innovation, and share leading practices across the organization.
- Exceptional interpersonal and stakeholder management skills to effectively engage with IT, finance, and other key business areas.
- Deep understanding of P2P operations, with a strong focus on continuous improvement, standardisation, and operational efficiency.
- Expertise in leading transformational change, managing risk, and ensuring seamless integration of new processes within existing operations.
- Solid understanding of financial processes, compliance, and risk management to oversee service delivery and financial performance.
- Strong communication and presentation skills, with the ability to articulate complex processes and influence decisions at the senior leadership level.
- Proven ability to manage, mentor, and develop high-performing teams while fostering a culture of collaboration and continuous improvement.
- Ability to travel when necessary.
- Six Sigma Green or Black Belt certification.
- Qualified accountant (CIMA/ACCA).
- Knowledge of and/or experience with Microsoft Dynamics 365.
- Experience working with analytics tools.
- Knowledge and experience of applying RPA and/or AI to improve process efficiency.
Benefity
- Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you’ll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner , putting clients fist and winning together , to pioneer , innovating fearlessly and leading with vision and courage, to progress , aiming high and growing through actions and to deliver , owning the outcome and building trust with our colleagues and clients.
