O pozici
AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers.
Co budeš dělat
- Manage a portfolio of Enterprise customers, ensuring high retention and growth.
- Understand customers’ business needs, goals, and KPIs to drive measurable value.
- Lead onboarding sessions and act as a trusted advisor for long-term success.
- Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities.
- Collaborate cross-functionally to secure renewals and drive expansion.
- Work with Product and Engineering teams to ensure AppFollow is effectively configured.
- Share best practices to help customers maximize value.
- Highlight customer successes by collaborating with Marketing on case studies.
Koho hledáme
- 3–5+ years of experience as a Customer Success Manager.
- Fluent in English and Russian, any additional language is a plus.
- Proven track record with Enterprise-level customers.
- Excellent communication and interpersonal skills, including C-suite engagement.
- Highly organized, proactive, and able to manage a large account portfolio.
- Strong product knowledge; able to translate technical features into business value.
- Experience leading customer advisory boards or product feedback sessions.
- Customer-focused, empathetic, and detail-oriented.
- Confident communicator, written and verbal.
- Able to prioritize, multitask, and collaborate cross-functionally.
- Problem-solver with a passion for building long-term relationships.
- Team management experience is a plus.
