Customer Service specialistOvěřeno, že jde o reálnou pozici

Koho hledáme

• Proven experience in customer service, order management, or supply chain operations (ideally in a regulated industry such as pharma)
• Experience working with ERP systems (e.g., SAP) and data/reporting tools
• Demonstrated ability to manage priorities in a fast-paced, performance-driven environment
• Cross-functional collaboration skills
• Analytical mindset with focus on data accuracy, problem-solving, and continuous improvement
• Fluent English, CZ (written and spoken)

Co budeš dělat

• Returns are processed efficiently to minimize financial exposure
• Invoicing and credit notes are handled accurately, safeguarding financial correctness and compliance
• Operational issues and discrepancies are resolved in a timely manner to prevent escalation and disruption of supply to the customers.
• Maintains data integrity, which directly supports KPI reliability (e.g., service level, stock availability)

O pozici

The role ensures the smooth and accurate execution of critical operational processes, including returns management, invoicing, credit note processing that has the direct impact on financial results of the company.

Benefity

• Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary
• Risk Life Insurance
• 5-week holiday per year (1 week above the Labor Law requirement)
• Cafeteria employee benefit program – choice of benefits from Benefit Plus CZ in the amount of 12,000 CZK per year
• Meal vouchers in amount of 120 CZK for each working day (full tax covered by company)
• Multisport Card
• Premium Health Care Program
• Public Transport Allowance