Western Europe Broadpin - Junior First Line SupportVerified as a real position

Who we’re looking for

• Basic knowledge of IT systems and a strong interest in IT support.
• Fluency and good communication skills in English is essential.
• Customer-oriented with a patient and friendly approach.
• Ability to work well in a team as well as independently.
• Willingness to learn and develop IT skills.
• Availability to work shifts and flexible hours as required.
• Problem-solving mindset and ability to follow established procedures accurately.
• Experience with ticketing systems is a bonus but not mandatory.

What you’ll do

• As a Junior First Line Support technician, you will be the first point of contact for our customers in resolving IT-related issues, providing timely and effective assistance.
• You will work closely with senior team members to escalate and resolve more complex problems.

About the position

Broadpin is seeking a Junior First Line Support professional to join our Western Europe team. This role is ideal for someone starting their career in IT support and looking to develop their skills in a dynamic international environment.

Benefits

• A wide range of competitive employee benefits
• A great deal of flexibility to working from home
• Training and development opportunities, personally as well as professionally
• A fun, fast-paced, and international environment