Technical Support Specialist (Customer Experience Focus)Verified as a real position

Who we’re looking for

• Solving technical problems and understanding how things work
• Working with web technologies and technical tools (APIs, JSON, HTTP requests, HTML, JavaScript, terminal commands, and debugging tools)
• Using tools such as Postman, browser developer tools, or similar
• Communicating with both technical and non-technical people
• Creating a genuinely positive customer experience
• Keeping things organized and paying attention to detail
• Learning new technologies and tools quickly
• Using AI tools thoughtfully and efficiently in day-to-day work
• Someone who genuinely cares about helping customers and colleagues
• Communicative and confident in English
• Trustworthy, reliable, and comfortable taking ownership
• A team player who shares information proactively and collaborates well with others
• Curious, proactive, and open to learning new tools and technologies
• Positive, solution-oriented, and comfortable asking thoughtful questions
• Detail-oriented and organized

What you’ll do

• Help customers troubleshoot technical issues across our platform and integrations
• Communicate with customers in a clear, empathetic, and solution-oriented way
• Deliver a welcoming, engaging, and responsive customer experience
• Work with APIs, integrations, logs, debugging tools, and technical documentation
• Collaborate closely with product and technical teams to identify and resolve issues
• Investigate root causes and help improve internal processes and customer experience
• Learn new tools and technologies quickly as the product evolves
• Contribute ideas for improving workflows, automation, and support quality
• Keep notes organized and maintain clear internal knowledge sharing

About the position

Help customers succeed with technology We’re looking for a technically curious, customer-oriented person who likes solving problems and helping people succeed with technology. You’ll work closely with customers using our digital signage platform - troubleshooting issues, helping with integrations, and making sure customers have a great experience with the product. A big part of this role is building trust with customers. We’re looking for someone who genuinely cares about helping people and understands that customer satisfaction and experience are just as important as solving the technical issue itself. You should also feel comfortable with daily written and spoken communication in English with both customers and teammates.

Benefits

• Opportunity to work on a product used by customers worldwide
• Daily interaction with developers, modern technologies, and a wide range of digital signage devices
• Strong growth potential and opportunities to move into more technical roles
• A team of people passionate about technology and continuous improvement
• The chance to make a real impact on both the product and customer experience