Technical Support Specialist (all genders)Verified as a real position

Who we’re looking for

• a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector
• very good knowledge of administration under Linux (Shell/Terminal)
• service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration
• English language skills (mandatory, as this is our company language)
• initial knowledge of Bash scripting and basic programming skills
• Experience in dealing with databases (SQL)
• Sound knowledge of German

What you’ll do

• As a Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support.
• This includes customer support and communication with our customers in English via the ticket system.
• You will also be responsible for monitoring and troubleshooting the customer's IT infrastructure.
• You provide the technical solutions for our customer concerns, such as compromised servers, managed server tasks, website and server migrations or also error analysis on the websites.
• In addition to a correct documentation collection, server construction or provisioning as well as the proactive monitoring of the internal infrastructure are also part of your versatile tasks.
• As part of our Operations team, you represent the heart of our company by installing, configuring and administering servers, networks, applications and applications for the benefit of our customers.

About the position

We are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible, within the Czech Republic.

Benefits

• great freedom for your creative ideas
• ongoing professional and personal development opportunities in an innovative and technological environment
• Meal vouchers
• MultiSportCard
• Additional Sick Pay
• a comprehensive induction with your colleagues by your side
• modern and conveniently located workplaces at our European locations
• Remote or hybrid working opportunities with the same technical equipment at home as in the office
• flexible working hours for a healthy work-life balance
• 30-day vacation by default
• the possibility of working in our summer office in Mallorca, as well as from any EU country
• an extra day off to get involved in social activities as part of our Volunteer Day
• attractive conditions on many products and services through our corporate benefits program
• unforgettable moments at our company events and team events