Technical Support Engineer CZ&SKVerified as a real position

Who we’re looking for

• Bachelor’s degree or higher; 5+ years of relevant experience.
• Fluent English and native Czech/Slovak; Chinese is a plus.
• Strong cross-cultural and cross-functional coordination skills.
• Ability to work under pressure and meet deadlines.
• NEV technical background preferred.
• Willingness to travel frequently within Europe and to China.

What you’ll do

• Provide regional technical support via service portal, remote diagnostics, and onsite support.
• Conduct regular visits; organize workshops with partners and HQ to improve capability.
• Organize onsite technical training for new product launch and structured level training.
• Collect/report typical fault trends and critical faults; drive rapid quality resolution.
• Develop and release technical notices and typical repair cases.
• Support regional special events and urgent technical escalations with onsite solutions.
• Perform additional tasks as assigned by line manager.

About the position

We are the BYD Czech Republic & Slovakia team — a passionate group of both young and seasoned professionals driven by innovation and a deep understanding of the automotive landscape. As a new entrant brand, we embrace complexity and change, and we are committed to long-term success by delivering top-tier BEV/PHEV products, exceptional customer experiences, and high-quality services to our local markets. Our forward-thinking mindset, agility, and close collaboration with our valued partners form the foundation of our growth. United by a shared vision of excellence and sustainability, we work together to build a customer-centric and future-ready organization in the Czech Republic and Slovakia.