Technical Sales Support Engineer

Who we’re looking for

• You will be an organized and efficient individual who is comfortable using and maintaining systems and databases up to date.
• You will understand the technical principles related to the Spirax Sarco product portfolio as thermodynamics, etc.
• You will learn wide range of Spirax Sarco products details and where and how to use them
• You will learn wide range of customer steam technologies that utilized our technology and knowledge.
• You will understand and build a relationship with the rest of the sales organization in order to derive customer’s queries if required.
• You will timely process orders within a time frame defined from receipt.
• You will timely manage customer queries by answering the prompt either via phone or e-mail.
• You will be managing the open order book, paying particular attention to overdue lines,
• You will be supporting our customer’s purchasing process including ensure that items are invoiced promptly.
• You will be maximizing sales value to our customers including add on’s and link sales.
• You will be working towards a 0% error rate for our customers.
• You will be encouraging our customers to order quotations produced.

What you’ll do

• Offering advice on sizing, selection and operation of products from Spirax Sarco product portfolio and their suitability for use on specific applications
• Preparation for projects, Process Instrumentation Drawing, Process flow sheets
• Preparation of quotes in ERP (Enterprise Resource Planning)
• Working in CAD on assembly drawing preparation, Coordination of connected utilities and medias
• Make CRM changes (eg customer account details, prospects etc) and respond to account queries
• Sales team liaison and administrative support
• Organize customer visits to the Op Co sites
• Produce Data Dossiers on projects
• Manage the web content traffic (e.g owning ‘info@spiraxsarco.com’ mailbox)
• Provide support for tender development

About the position

Technical Sales Support Engineer The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra. Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

• Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.