Technical Product Support Specialist, FrontendVerified as a real position

Who we’re looking for

• Experience in Technical Support, Customer Success, Implementation Support, or a similar client-facing role
• Strong written communication skills and the ability to explain technical topics clearly and practically
• Good organisational skills and the ability to manage multiple conversations, follow-ups, and open questions
• Comfort working with technical documentation, troubleshooting processes, and integration-related topics
• Willingness to learn our frontend products in depth and become a reliable point of contact for technical support across the team
• A technical mindset and willingness to learn are important, but this is not a developer role

What you’ll do

• Own and coordinate technical support conversations for Frontend products across Slack and other communication channels
• Support clients and internal teams with technical questions related to frontend product behaviour, configuration, implementation patterns, and integration use cases
• Investigate issues using available documentation, product knowledge, and known implementation approaches
• Gather the right context before escalating issues to Product or Engineering
• Work closely with Product Managers, developers and QA to keep conversations moving and ensure clients are kept informed
• Document recurring questions, solutions, and guidance so common topics can be answered more consistently in future
• Help improve internal and external documentation, especially in areas where guidance is currently limited or missing, cooperation with Business Analyst

About the position

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences. Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit. Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.

Benefits

• We are fairly informal about working hours. We want to make sure you like your job and wanna go an extra mile for us.
• Unlimited paid holiday days.
• Start-up working environment.
• WFH or work remotely.
• Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, and France. We also enjoy a spontaneous beer after work or any sports activity.
• Office in Brno and Lisbon. We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound? :)
• Young and passionate team.
• Refreshments and delicious coffee in the office area.
• Hardware/ remote setup package.
• Competitive salary and regular salary revaluation.
• Bonuses based on company performance.