Support EngineerVerified as a real position

Who we’re looking for

• Completed vocational training, preferably in a technical field
• 2 to 4 years of relevant professional experience in a comparable position as IT support
• Affinity for IT is required
• In-depth knowledge of MS Office (especially Excel)
• Knowledge of ServiceNow, Jira, Confluence and Business Objects tools and network technology is an advantage
• Resilience and flexibility
• English on professional level

What you’ll do

• Support on Acquiring & Payments
• Installing and maintaining the software and interfaces of point of sale (POS) systems
• Receiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedings
• Coordinating supplier and support partner activities
• Creation and updating of operating manuals, instructions, checklists and training documents
• Participation in projects, in the introduction of new services and in events
• Performing coordination tasks between customers, internal departments and IT departments in day-to-day operations and in emergencies

About the position

Who we are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The Opportunity We are the specialist for cashless payment methods. Our customers include a wide variety of companies worldwide. As Support Specialist, you’d be a 2nd level support responsible for the conscientious and customer focused processing of technical inquiries about our Point of Sale systems. You’ll be providing support with Payment Terminals, Cash Registers, IT network to our clients. We are looking for a person to join our international team and our office in Prague.

Benefits

• 5 weeks of holiday per year
• 3 long weekends per year (bridge days)
• Hybrid work model and flexible working hours
• 3 paid sick days
• Meal allowance 98,40 CZK/workday
• Cafeteria benefit plan, 15.000 points/year (Valid after probation period)
• Employer’s pension contribution up to 3% of gross monthly income (Valid after probation period)
• Online language courses
• Access to LinkedIn learning