Specialist After Sales Retail (m/f/d)Verified as a real position

Who we’re looking for

• Experience in Customer Service, After Sales, Complaints Handling, or Operations
• Strong organizational and administrative skills
• Ability to manage multiple tasks and follow up on priorities independently
• Good communication skills and customer-oriented mindset
• Experience with order processing and logistics coordination is an advantage
• Technical understanding or experience with product repairs/quality evaluation is a plus
• Ability to work in an international environment, especially within the Balkan market
• Proactive, solution-oriented, and detail-oriented personality
• Good knowledge of MS Office and ERP/order management systems
• Fluency in Czech and English required
• Team player with the ability to support onboarding and training of new colleagues

What you’ll do

• Manage all incoming customer complaints and after sales complaints upon completion
• Carry out administrative and organizational tasks
• Planning in deliveries and following up on logistical issues
• Order processing via phone, email or EDI package and Initiate free-of-charge product exchange
• Provide updates on actual after sales topics
• Implementation of complex repairs on reclaimed goods, Evaluate reclaimed goods concerning function and quality, Handling of complaints
• Support our internal complaints department and the implementation of respective After Sales processes and structures
• Onboarding of new colleagues and development of the team
• Documentation of related processes and guidelines

About the position

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Benefits

• In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.