SMB Customer Success Manager - GermanVerified as a real position

Who we’re looking for

• 2+ years in Customer Success, Account Management, or a similar customer-facing role within a SaaS or data/analytics company.
• Proven success managing a portfolio with strong retention and revenue growth outcomes.
• Commercial mindset: experience owning the full renewal cycle including forecasting, negotiation, and closing.
• Understanding of how e-commerce businesses — especially brands and retailers — use pricing data to compete.
• Technically curious and comfortable learning fundamentals of data crawling, delivery, and integrations.
• Familiarity with CRM systems (e.g., Salesforce) is a plus.
• German language is a must.

What you’ll do

• Own the Lifecycle & Growth: Manage a portfolio of SMB accounts through the full customer lifecycle, including onboarding, adoption, health monitoring, renewals, and growth.
• Build Trusted Relationships: Connect with key stakeholders such as Heads of Pricing and Business Analysts, understanding how they rely on pricing intelligence data within their e-commerce teams.
• Drive Revenue & Strategy: Develop account plans that identify expansion opportunities and turn them into tangible, predictable revenue outcomes.
• Mitigate Churn Risks: Proactively spot and address churn signals before they escalate, taking decisive, targeted action to protect your book of business.
• Manage Technical Communications: Communicate reliably during technical or crawling-related issues—set clear expectations, keep customers informed, and follow through every time.
• Demonstrate Value: Conduct regular Business Reviews to showcase ROI, demonstrate value, and align closely on ongoing customer goals.
• Collaborate Cross-Functionally: Partner with Product, Support, and Development teams to escalate and resolve technical issues smoothly on behalf of customers.
• Maintain CRM Hygiene: Keep CRM records completely current with accurate health scores, documentation, and renewal forecasts.

About the position

At Similarweb, we are revolutionizing the way businesses interact with the digital world. Following a strategic acquisition that expands our e-commerce price intelligence capabilities, we are building a dedicated team to serve a growing global customer base. We are looking for a strategic, relationship-driven SMB Customer Success Manager to own our most complex e-commerce and pricing accounts, acting as a trusted advisor to brands and retailers who rely on real-time pricing intelligence to make mission-critical commercial decisions.

Benefits

• Impact : Work with the world’s leading digital intelligence platform and make a real difference.
• Innovation : Bring your ideas forward - we empower you to drive change.
• Hybrid work model: 3 days in our office and 2 days working from home.
• Our Office: Modern space in Prague’s DOCK IN area, stocked with snacks, drinks (we're big fans of kombucha), fruit and lunches on Tuedays.
• Benefits: 5 weeks of vacation, birthday day off, 3 sick days, or Multisport
• Top-tier Hardware : MacBook Pro M3, dual monitors, standing desks.
• Team Events : Regular team-building activities, monthly birthday celebrations with cakes and drinks, baking Thursdays and happy hours.
• Equity : Share in Similarweb’s success.
• Career Growth : Explore any path - leadership, switching teams, or upskilling through coaching and learning programs.