ServiceNow Architect

Who we’re looking for

• Years of experience in ServiceNow Implementation for Delivery Management services.
• ServiceNow certification is mandatory.
• The full understanding of the functional and technical features of ServiceNow modules: ITSM, ITBM, ITOM, CSM and HRSD.
• Basic knowledge in test case definition & test automation with ServiceNow out-of-the-box capabilities (e.g. ATF).
• Knowledge of the latest ServiceNow release capabilities.
• Proven experience with large ServiceNow project/implementations (e.g. ServiceNow instances of at least 10k users) in the ITSM/ITOM domains and additional ServiceNow modules like ITBM, GRC, HR and Integration Hub. Emphasis on technical and functional know-how (ability to write technical requirements, understand IT Landscape dependencies, suggest out-of-the-box functionality & features, work with ServiceNow development framework…etc.).
• The ability to work in an agile mode with full understanding of its implications in terms of roles and responsibilities. A proven track record with Agile environments is key.
• 12 - 20 years of experience

What you’ll do

• Maintaining and prioritizing the product backlog.
• Acting as a direct single point of contact (SPOC) for the key stakeholders from the business side.
• Protecting and communicating with management and outside stakeholders (helps to protect the team from uncontrolled expansion of work).
• Reporting to the stakeholders (at least in the sprint review) the current progress, velocity and completed tasks (measurement).
• Might be joining the daily SCRUM meetings to stay informed (passive role).
• Working on responsibilities ideally at the beginning and the end of the sprint (does not change the sprint content once started).
• Working closely with the release management to define sprints and capacity plans.
• Being responsible for Risk Management.
• Preparing training & doing onboarding management for the platform.
• To provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
• Assessing architecture and solution designs to support Customer’s objectives including alignment with ServiceNow implementation best practices.
• Engaging with the stakeholders to design and build solutions built within the ServiceNow platform.
• To provide guidance on ServiceNow development best practices to stay OOTB.
• To perform assessments and evaluations of existing ServiceNow implementation, offering recommendations for improvements.
• To ensure the security, scalability, and maintainability of ServiceNow solutions.

About the position

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.