Senior Technical Account Manager EMEA\NAMVerified as a real position

Who we’re looking for

• Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers.
• Strong ability to balance technical depth with strategic customer engagement and executive communication.
• Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments.
• Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution.
• Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar
• Strong experience working with technical SaaS products and live customer environments
• Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust
• Ability to explain technical topics clearly to both technical and non-technical audiences
• Strong problem-solving skills with a structured, analytical, and pragmatic mindset
• Experience working with integrations, APIs, data flows, web technologies, technical configurations, and production systems
• Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities
• Strong ownership and task prioritisation skills across multiple strategic customers
• Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams
• Familiarity with issue and project-tracking tools such as Jira
• Understanding of software development processes, release cycles, incident handling, and escalation management
• Calm and confident approach in escalated, ambiguous, or high-impact customer situations
• Comfortable working in a remote, international SaaS environment
• Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations.
• Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned
• Willingness and ability to travel approximately 30-40% across the EU & NAM region for customer meetings, Executive Business Reviews, workshops, and ad-hoc technical training sessions

What you’ll do

• Maintain strategic technical relationships with senior customer stakeholders, including Engineering leadership, Architecture teams, Digital leadership, Product leadership, and C-level executives where relevant.
• Act as the executive-level technical advisor for assigned strategic customers, helping customers align their technical roadmap and operational strategy with Antavo capabilities.
• Lead technical alignment discussions related to scalability, architecture evolution, operational maturity, governance, and long-term platform strategy.
• Represent Antavo in high-impact customer discussions involving technical escalations, strategic initiatives, platform evolution, or executive-level technical governance.
• Provide strategic technical guidance and coordination across customer teams and internal Antavo departments, while ensuring ownership and follow-through of critical technical topics
• Act as the primary strategic technical advisor for assigned enterprise and strategic Antavo customers after go-live
• Build and maintain strong relationships with customer technical, business, and executive stakeholders, including Engineering leadership, Product teams, Architects, CRM, Digital, and C-level stakeholders where relevant
• Develop a high level understanding of each customer’s Antavo setup, integrations, data flows, configurations, environments, and business use cases
• Proactively identify technical risks, limitations, dependencies, adoption gaps, and optimisation opportunities
• Guide customers on best practices for platform usage, integrations, configuration, scalability, performance, and operational efficiency
• Translate technical concepts, trade-offs, risks, and recommendations into clear, customer-friendly guidance
• Act as a bridge between customers and internal teams such as Customer Success, Customer Operations, Support, Engineering, Product, Professional Services, and Implementation
• Preserve customer context internally and ensure technical topics are clearly documented, owned, and followed through
• Support customers through platform changes, upgrades, new feature adoption, and release-related questions
• Contribute customer feedback, technical insights, and recurring pain points into Product and Engineering discussions
• Partner with Customer Success Managers to support customer health, retention, value realization, and expansion opportunities
• Participate in Executive Business Reviews, technical reviews, workshops, and ad-hoc success planning sessions when required
• Help customers increase their self-service usage of the Antavo platform and Backoffice
• Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials
• Support internal process improvements, technical account management playbooks, automation, and scalable ways of working
• Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication
• Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge

About the position

About Us Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Benefits

• The opportunity to quickly advance in your career
• AntavoCare health insurance benefit
• International vibe: our working language is English ,   and we have 100 colleagues from 8 different nationalities
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact
• You will have a strong team around you to support you in reaching your goals
• “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”
• “Truly international vibe, with different nationalities working on one mutual goal.”
• “I love my comfortable environment (no dress code, flexible working hours, company retreats, etc)”
• “People here like my bad jokes.”
• At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as  we know it encourages creativity and innovation.