Senior Specialist, Digital EducationVerified as a real position

Who we’re looking for

• University degree and solid experience working with webinar, streaming, or digital education platforms, ideally in a complex organizational environment (preferably healthcare, pharma, or medtech)
• Fluent English

What you’ll do

• Own and execute the end-to-end webinar process, ensuring high-quality delivery and continuous optimization of the experience
• Manage platform setup, configuration, and ongoing enhancements to improve customer experience (CX)
• Coordinate and lead the full webinar lifecycle, including promotional tool deployment, audience flows, engagement tactics, and post-event follow-up
• Act as project manager for Edwards-led webinars in close collaboration with cross-functional teams (e.g., Marketing, Medical Affairs), ensuring flawless execution
• Act as a key operational lead for digital education platforms, combining strong technical expertise with a clear business-oriented mindset to maximize adoption, engagement, and impact
• Lead the operational rollout and evolution of the Edwards HCP streaming platform
• Manage platform functionalities, including content publishing, user journeys, and engagement features
• Optimize user experience across navigation, triggers, notifications, and engagement mechanisms
• Ensure the platform runs effectively as a scalable and engaging digital education solution
• Apply a data-driven approach to digital education, with strong ownership of performance tracking and optimization
• Define, monitor, and report on key KPIs (e.g., engagement rates, attendance, completion, dwell time, user journeys, repeat usage, NPS)
• Translate data and insights into actionable improvements to enhance platform performance and learning effectiveness
• Leverage strong knowledge of webinar, educational, and streaming platforms to continuously improve execution, engagement, and customer experience
• Act as the primary point of contact for Medical Education on all operational aspects related to digital education
• Serve as Subject Matter Expert (SME) for webinar tools, streaming platforms, and digital learning solutions
• Provide hands-on support, guidance, and best practices to internal stakeholders
• Ensure effective coordination and alignment across teams, supporting the execution of digital education initiatives within broader programs
• Continuously identify and implement improvements in tools, processes, and engagement approaches to enhance efficiency, scalability, and user experience

About the position

Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our Senior Specialist, Digital Education position is a unique career opportunity that could be your next step towards an exciting future.

Benefits

• Competitive Compensation and Benefits package
• Flexible working hours, home office
• Pension Plan
• Risk Life Insurance
• Virtual Medical Clinic (online access to healthcare)
• Meal Benefits
• Service Awards
• Enhanced Sick Leave Benefits
• Flexible Benefit Plan (Cafeteria)
• Employee Stock Purchase Program
• Employee Assistance Program
• Comprehensive Wellness Program including onsite gym, Yoga, Pilates or SM System classes, massages, fresh fruit in the office, healthy lifestyle workshops, educational events, charity activities and much more.