Senior Customer Success Manager (German Speaker)Verified as a real position

Who we’re looking for

• Fluency in German and English, with very strong written and verbal communication skills and demonstrable experience engaging with customers from diverse cultures and backgrounds.
• Prior experience in a Customer Success Manager role handling enterprise accounts of 20,000 employees or more, with a proven track record of driving adoption, managing escalations, and delivering high retention outcomes.
• A customer-centric approach with the ability to understand complex customer challenges, manage expectations effectively, and build strong, lasting relationships at senior stakeholder level.
• Detail-oriented and analytical mindset, with the ability to thrive in a multitasking environment, adjust priorities on the fly, and operate as both a strong team player and a self-starter.
• Experience with Salesforce and customer success platforms such as Totango or Gainsight is a plus, as is previous cybersecurity industry experience or a demonstrated understanding of security concepts and terminology. Professional working proficiency in Italian or Spanish in addition to German would further set you apart.

What you’ll do

• Own post-sales relationships with a portfolio of high-value enterprise customers, advocating for their success internally, establishing critical goals and onboarding plans, and driving regular executive engagement at VP and C-level.
• Promote product adoption and deliver ongoing tailored customer engagement — including weekly meetings, health checks, and QBRs — while proactively using customer success platforms and health indicators to identify and remove blockers to success and retention.
• Collaborate cross-functionally with Sales, Renewals, Support, Services, and Product teams to achieve optimal customer outcomes, and manage escalations by orchestrating internal resources to reach timely resolution.
• Identify and mitigate customer risk early to ensure high retention rates, and meet with senior leadership quarterly to report on portfolio health, trends, and strategic opportunities.
• Understand customers' challenges, advise on best practices, and manage expectations in a way that consistently results in high customer satisfaction across a diverse, enterprise-level portfolio.

About the position

Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here. About Us SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters. Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

Benefits

• Equity & Rewards Restricted Stock Units (RSUs) Employee Stock Purchase Plan (ESPP) Performance-based bonus
• Time Off & Wellbeing Flexible time off, on top of the standard 5 weeks PTO Paid company wellness days and fully paid short-term sick/nursing leave Gender-neutral parental leave
• Insurance & Financial Security Private medical care benefit Life and disability insurance Pension Insurance contribution Global business travel medical insurance Employee Assistance Program (EAP)
• Work Perks & Flexibility Global home office allowance Meal allowance Hybrid work in Prague (Karlin), Brno (Clubco) or remote in CZ/SK. Only Prague-based employees are required to work from the office at least 2 days//week.
• Wellness & Lifestyle Wellbeing allowance MultiSport benefit program Wellness Coach app