Senior Credit and Collection ClerkVerified as a real position

What you’ll do

• Process Leadership: Maintain a comprehensive knowledge of AR flows within the respective country/process organization (including CBO processes and understanding SBU differences).
• Team Guidance: Provide hands-on guidance, training, support, and assistance to AR Specialists and newcomers.
• Escalation Point: Act as the first level of escalation for team members, ensuring all internal and external issues are resolved efficiently within defined timescales.
• Customer Relations: Communicate with internal and external customers to ensure smooth operations and maintain professional, high-quality customer relationships.
• Query Resolution: Ensure effective and timely resolution of queries in strict accordance with established SLAs.
• Projects & Improvements: Assist in business process improvements, transitions, and projects related to Credit scope extensions.
• Month-End & Audits: Collaborate on month-end reconciliations (including 1210/1211 legal accounts), support all month-end processes for the Senior Credit Manager, and handle internal/external audit queries.
• System Development: Cooperate on the setup, development, and optimization of ERP systems (Oracle 11i/R12, SAP, and others across the UK SBU).
• Financial Compliance: Demonstrate a solid understanding of the bad debt write-off process and the implementation of relevant VAT requirements.
• Ad-hoc Tasks: Perform other related activities and duties as instructed by your line manager.

About the position

We are looking for a motivated colleague to join our Shared Services Center team as a Senior Credit and Collection Clerk. In this role, you will be a key member of the Accounts Receivable (AR) team, overseeing activities that follow customer sales right through to the processing, recording, and general ledger posting of received payments. This position focuses on collection and credit activities for pre-legal customers, month-end ledger reconciliations, and providing vital support to the Senior Credit Manager. This is an excellent internal growth opportunity for someone looking to take on a leadership and coordination role within our AR operations.