Reverse Logistics Returns Specialist

Who we’re looking for

• Logistics & Systems Proficiency: Comprehensive understanding of reverse logistics workflows and hands-on experience navigating ERP and CRM environments (such as SAP, NetSuite, or Salesforce) to manage complex data sets.
• Problem-Solving & Analytical Skills: Ability to independently resolve shipment exceptions, analyze return root causes, and utilize tools like Excel or Tableau to drive data-informed decisions.
• Operational Agility: Proven capability to prioritize high-volume tasks in a fast-paced hardware environment, maintaining a sharp eye for detail while meeting strict operational KPIs.
• Communication & Collaboration: Skill in fostering professional partnerships with international stakeholders and third-party vendors to resolve compliance or shipping hurdles effectively.

What you’ll do

• Drive the Pick-Up Request Lifecycle: Own the end-to-end execution of customer return requests, ensuring high accuracy and timely recovery of hardware to maintain lean inventory levels.
• Orchestrate Cross-Functional Logistics: Lead daily coordination with logistics partners, Sales Ops, and Contract Manufacturers to troubleshoot transit issues and optimize the return cycle time.
• Maintain Data Integrity Across Platforms: Manage the flow of real-time data within SAP, NetSuite, and Salesforce to ensure inventory accuracy and provide stakeholders with reliable reporting on return trends.
• Optimize Packaging & Vendor Performance: Monitor return packaging stock levels and guide communications with third-party carriers to resolve shipment discrepancies and improve vendor service levels.
• Improve Operational Scalability: Identify bottlenecks in the return process and implement workflow enhancements that reduce friction for both global customers and internal warehouse teams.

About the position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Benefits

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.
• And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.