Quality ManagerVerified as a real position

Who we’re looking for

• Broad training in a related field usually acquired through college or work-related experience.
• Job related experience for 4 year(s) minimum in an industrial environment with a focus on quality assurance and customer interaction.
• Experience managing teams in a continuous operation industrial environment.
• Green Belt or Black Belt Certification preferred.

What you’ll do

• The Quality Manager ensures the consistent delivery of high-quality cans, bottles and ends in a continuous operation manufacturing environment.
• This role provides leadership and mentorship to a quality team across all shifts, fostering accountability, engagement, and a culture of continuous improvement.
• The Quality Manager drives standardization, problem-solving, and process optimization while partnering closely with production to meet customer quality requirements.
• The role is responsible for managing customer specifications, investigating complaints, performing root cause analysis, and implementing effective corrective actions to prevent recurrence.
• Strategic alignment of plant quality goals with broader business objectives, effective collaboration with cross-functional teams and suppliers, and clear, transparent communication with employees, management, and stakeholders are critical to success.
• Responsible for all quality and food safety issues and control measures across the plant.
• Prepare and submit combined quality and food safety reports to management and regional quality team.
• Collaborate with other departments to improve product quality and ensure food safety compliance.
• Ensure effective operation of the ISO Quality Management System and food safety programs; apply ISO 9001, ISO 14001, OHSAS 18001, and relevant food safety standards.
• Contribute to the development, implementation and maintenance of the BOE Quality pillar, including food safety components.
• Initiate, review, master, and enforce all SOPs and working instructions for quality and food safety.
• Conduct audits of the plant, internal and external warehouses to ensure quality and food safety compliance.
• Handle customer claims related to quality and food safety, implementing corrective actions.
• Maintain records of incoming material checks, inspections, and HFI reports.
• Manage and lead the quality department, ensuring effective work relationships and a positive employee relations climate.
• Communicate quality and food safety issues and solutions with production and other departments.
• Maintain working relationships with customers to resolve quality and food safety concerns.
• Coordinate with domestic and international suppliers to ensure product and food safety compliance.
• Oversee new label design, coating/materials trials and ensure production meets customer and food safety standards.
• Train personnel on quality control, food safety procedures, equipment use, and ISO/HACCP standards.
• Responsible for timely contracts and maintenance of measurement and quality/food safety equipment.

About the position

At Ball, integrity and trust are the foundation of who we are. Guided by our core values—"We Care. We Work. We Win."—we create a culture where every voice matters and every idea drives progress. Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Create a new future. Apply Today.

Benefits

• Bonus Plan: This position is eligible to participate in Ball’s annual incentive compensation program.
• Comprehensive Benefits Package: Includes a leisure and wellness allowance, pension contribution, loyalty bonus, employee assistance program, massages and physiotherapy, and a transportation allowance.