Principal SWE Manager - PlatformVerified as a real position

Who we’re looking for

• Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience.
• People Management experience.
• Experience in designing, developing, and operating large backend distributed services.
• Master's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience.
• Experience building highly available, reliable, resilient services and cloud applications running on Kubernetes in Linux containers.
• Experience building large-scale data ingestion.
• Experience driving complex outcomes, partnering with teams across multiple time zones and across organizational boundaries – the scope of this role is division-wide.
• Prior experience with performance analysis and optimization of web services and software.
• Prior experience building services which run on Microsoft Azure, Amazon Web Services, Google Cloud or Oracle Cloud Infrastructure.
• Ability to deal with the ambiguity associated with working in a fast-paced and changing environment.
• Experience with implementing resiliency patterns like Circuit Breaker, Retry, Fallback, Bulkhead Isolation, Throttling, Stale Cache and so on.
• Excellent analytical skills with systematic and structured approach to software design.
• Solid analytical and problem solving and organizational skills, with systematic and structured approach to software design.
• Ability to communicate technical details clearly across organizational boundaries.
• Excellent cross group collaboration, negotiation and communication skills.

What you’ll do

• Foster and develop talented engineers capable of developing and running scalable, reliable, maintainable services.
• Keep a razor focus on the usage/metrics of the owned services and be super customer focus.
• Create robust career development plans to help team members grow.
• Lead, coach, and build a diverse, inclusive, high-performing team where all team members can do their best work.
• Help the team plan and execute technical deliverables.
• Work closely with our external partners to support the team’s mission.
• Collaborate closely with teams within Microsoft to leverage the best technology to advance the team’s mission.
• Bring your curiosity, entrepreneurial spirit, and passion to deliver on the promise of technology in a difficult, competitive, and exciting vertical.
• Gain a working understanding of Microsoft as a business and collaborate with mentors and leaders to contribute to cohesive, end-to-end experiences for our users.
• Focus on customer/partner needs through a data driven approach.

About the position

Microsoft 365(M365) Intelligent Conversation and Communications Cloud is the platform that powers billions of real-time customer conversations across Microsoft’s first-party (Teams, Skype), second-party (Dynamics), and third-party solutions (through Azure Communication Services). The platform enables reliable and high-quality messaging, meeting, and audio/video calling services that work every time, from anywhere, seamlessly across all customer touchpoints. Conversations on our platforms are made more intelligent in real-time, empowering best-in-class productivity tools for the modern workplace where every call, meeting, or chat will make the next one better. We are the team behind all the runtime policy scenarios across multiple products, and develop one of the largest scale, business-critical distributed systems in Microsoft. Our services protect organizations from data exposure or inappropriate/unwanted communication, and we process 25 billions of requests/day, enabling hundreds of millions of active enterprise as well as consumer users. The microservices are highly scalable, highly available, and extremely performant in geo-redundant, multi-tenant systems and honor data sovereignty, privacy, security, and compliance. We are seeking a Principal Software Engineer Manager who will have an opportunity to work with a highly collaborative and fun team in a fast-learning environment.