Phone AdministratorVerified as a real position

Who we’re looking for

• Experience in a corporate phone administration, help desk, facilities coordinator, receptionist, or client services role is highly desirable.
• Exceptional customer service skills with excellent interpersonal and communication abilities.
• Proficiency with business communication platforms such as Microsoft Teams Voice, and experience supporting users on corporate phone systems (e.g., Cisco, Avaya).
• Familiarity with managing and troubleshooting mobile devices (iOS, Android) in a corporate environment.
• Strong problem-solving capabilities and the ability to triage and escalate issues efficiently.
• Excellent organizational skills and attention to detail, with experience managing multiple inquiries and maintaining accurate documentation.
• A professional, proactive, and positive attitude, with a passion for helping others and contributing to a productive workplace environment.

What you’ll do

• User & Device Support:  Act as the first point of contact for all employee phone and mobile device inquiries. Process new user setups, configure phone extensions and voicemails, and assist with corporate mobile device activations, swaps, and troubleshooting.
• Customer Service:  Provide professional, high-touch support to employees, offering clear and patient guidance for users at all levels of technical expertise.
• Issue Resolution:  Troubleshoot common telephony-related issues such as call quality, connectivity, and basic device functions. Log service requests and escalate complex technical matters to the appropriate IT support teams for timely resolution.
• Coordination & Administration:  Coordinate with telecom service vendors for service calls or installations as necessary. Maintain up-to-date records and inventory of telecom assets, user accounts, and service tickets to support efficient operations.
• Process Adherence:  Ensure all service actions comply with Johnson & Johnson and JLL security protocols and policies, maintaining the integrity and security of communication systems.

About the position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Benefits

• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.