Operations Agent High - TechVerified as a real position

Who we’re looking for

• High School Degree or equivalent
• Experience in international operations is mandatory, freight forwarding experience is preferred
• 3-5 years of previous experience in a similar role
• Exercises judgment within defined procedures and practices
• Utilizes established procedures but decides action within task
• Must be able to perform in a fast pace / high volume work environment
• Attention to detail
• Problem solving

What you’ll do

• Position will have primary responsibility for providing transportation services of all modes to a Global Key account. That responsibility will include shipment quotes, commencement of shipments in AIT systems, procurement, and dispatch of vendors to customer locations around the world and conclusion of the shipment including invoicing
• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction
• Tracking and tracing shipments on a daily basis. Track overhead shipments daily and route accordingly Maintain notes and correct status codes in AIT’s systems for all shipments assigned. Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends
• Quoting and routing freight across multiple transportation modes and services: Domestic & International
• Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
• Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues.
• Assisting local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)

About the position

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Benefits

• Meal vouchers worth CZK 190 per working day, with 55% (CZK 104.50) subsidized by AIT
• Monthly loading of the allowance onto an Edenred meal card, credited in the following month for the previous month worked
• Five paid volunteer hours per year, giving you the opportunity to give back to the community