Operational Technical Support EngineerVerified as a real position

Who we’re looking for

• Foundational computer science knowledge
• Willingness to develop an understanding of customer centric decision making
• Awareness of the use case of tools such as GIT, Grafana, Bitbucket, WildFly, Java, Docker, Zabbix, & Newrelic
• Developing relevant practical programming skills (Python, Bash scripting etc)
• Strong communication (verbal and written) skills
• Ability to develop knowledge through workshops, SOPs and runbooks
• Collaborative team ethic

What you’ll do

• Developing understanding of troubleshooting and triaging of hybrid cloud (AWS) infrastructure
• Shift schedule covering a 24x7 shift pattern comprising of 2 days followed by 2 nights and 4 days off (this pattern falls over weekends and public holidays)
• Providing monitor and alert against critical service architecture
• Invoke the incident management process
• Develop understanding of the interdependencies of the platform
• Develop skills to drive incidents to mitigation
• Collaborate with key stakeholders to help facilitate productivity
• Contribute to documentation evolution

About the position

At Aevi, we're not just a team; we're a vibrant, global community, committed to shaking up the payments industry. Our culture is all about innovation, creativity, and a passion for pushing boundaries. We’re thrilled to welcome new Aevi’ators who vibe with our values and mission and are ready to join us on our journey of transformation and growth. As an Operational Technical Support Engineer at Aevi, you will join a growing community of likeminded problem solvers passionate about highly available production environments. You will be developing your skills to help support a critical platform ecosystem within a dynamic Fin Tech environment. As an Operational Technical Support Engineer at Aevi, you will join a growing community of likeminded problem solvers passionate about highly available production environments. You will be developing your skills to help support a critical platform ecosystem within a dynamic Fin Tech environment.

Benefits

• Be part of a dynamic, fun-loving team that values teamwork and flexibility.
• Benefit from our unlimited vacation policy, so you can take a breather whenever you want and need it.
• Quickly become a key player of our motivated, energetic, and global team.
• Thrive in a culture that lets your unique work style shine.
• Explore various growth opportunities and level up your career with us.