Onsite Support SpecialistVerified as a real position

Who we’re looking for

• Experience with onsite IT support and end-user support, both locally and remotely.
• Technical knowledge of hardware and software in operational and information technology environments, including Windows operating systems and Windows Server.
• Knowledge of Active Directory / Microsoft Entra (user accounts, groups, permissions).
• Experience supporting mobile devices (Android and iOS), including application installation and management (e.g., Intune).
• Good knowledge of Microsoft applications (MS Office, Microsoft 365) and the ability to troubleshoot user issues related to these tools.
• Understanding of networking technologies (LAN, Wi-Fi, basic troubleshooting).
• Ability to diagnose and resolve hardware and software issues, stay up to date with current IT trends, recommend new solutions, and work with AI tools.
• Communicative English at B2 level.
• Valid Category B driving licence and willingness to travel when required.
• Proactive mindset and eagerness to learn new things.
• Team player who takes ownership of the condition of technologies and workspaces.

What you’ll do

• Provide onsite IT support to end users (PCs, laptops, printers, mobile devices, technology equipment, CCTV systems, and other technologies).
• Diagnose and resolve hardware and software issues, perform monitoring, and provide local troubleshooting.
• Act as "smart hands" support for global IT teams (e.g., network and server teams).
• Provide remote support to ABB CZ users in cooperation with colleagues from the LRI team.
• Prepare and update technical documentation, manage IT documentation, and maintain hardware inventory records.
• Ensure meeting rooms and workstations remain fully operational (e.g., cable management, TV administration, AppSpace technology).
• Diagnose and maintain laptops, including physical cleaning before handover.
• Install and manage mobile devices (e.g., Intune) and deploy PowerApps.
• Resolve IT equipment issues and communicate with the global IT team.
• Assist colleagues with creating IT tickets and cooperate with the WiPro team during technology installations.

About the position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Benefits

• Flexible working hours
• Hybrid work model with a home office allowance
• Annual performance bonus
• 25 days of vacation
• Annual salary review
• Opportunities for career growth in the Czech Republic and worldwide
• MultiSport card
• Meal allowance
• Flexible benefits portal contribution (2–3% of monthly salary)
• Employee referral bonus
• Learning and development opportunities, including internal and external training, language courses, and conferences
• Company events (Christmas party, team-building activities, family days, and more)
• Employee Assistance Program – professional counselling for relationships, work, legal matters, finances, and more
• Additional leave for important life events and support for expecting parents
• Office with excellent transport accessibility
• Discounts on ABB electrical installation products
• Discounts with our partners (electronics, restaurants, car purchases, rail transport, and more)