Middle Account Manager for Payments TeamVerified as a real position

Who we’re looking for

• Must-have 2 years+ Experience in the iGaming industry within a customer-facing or account management role. Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations). B2 English level with the ability to explain technical concepts to non-technical stakeholders. A “mid-level” autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers. A natural ability to prioritize competing tasks and apply critical thinking to operational “firefights.” Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar).
• Nice-to-have Basic technical understanding of web services and the software development life cycle (SDLC). Experience with Figma or Miro for collaborative planning and workflow visualization. Prior experience specifically within iGaming payments or fintech.

What you’ll do

• This role exists to transform newly signed and existing clients into high-performing, long-term partners. You’ll help us bridge the gap between technical capability and business success by owning the client relationship from a payments and operational perspective, ensuring every GR8_TECH integration delivers maximum ROI.
• Client Success & ROI Optimization Develop existing and new accounts into mutually beneficial partnerships by aligning GR8_TECH products with their specific business goals. Analyze performance data and statistics to provide actionable insights that optimize client ROI. Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.
• Onboarding & Technical Alignment Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem. Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally. Manage all commercial and operational issues promptly to prevent friction in service delivery.
• Product Advocacy & Feedback Loop Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap. Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement. Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.

About the position

GR8 _TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us.

Benefits

• Why you’ll love working here: Benefits Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
• Work-life & support Paid maternity/paternity leave + monthly childcare allowance. 20+ vacation days, unlimited sick leave, emergency time off. Remote-first + tech support + coworking compensation. Team events (online/offline/offsite). Learning culture with internal courses + growth programs.