Manager, Software Engineering (Back-end services) - Prague, CzechiaVerified as a real position

Who we’re looking for

• 1+ years of management experience, or substantial tech-lead experience leading senior engineers
• 6+ years of software development experience on backend, large scale distributed systems
• Strong problem solving, design, coding and debugging skills
• Experience in developing complex services with observability and performance in mind
• Previous experience guiding, mentoring, and growing a team with senior engineers
• Demonstrated success owning and delivering on ambiguous problem statements from start to finish
• Ability to bring clarity to problems and bring simplicity to solutions
• Strong growth mindset and earned trust with team and cross functional partners
• You understand which details are important and have the ability to prioritize incremental delivery
• You embody our core values: we are trusted advisors; we win as one team and we take ownership
• Proficiency working with services written in Go
• Production experience across our stack: Ruby on Rails, MySQL, Redis, Kafka / RabbitMQ, Kubernetes, AWS
• Prior exposure to email / calendar protocols (IMAP, SMTP, Microsoft Graph, Gmail and Google Calendar APIs, Exchange Web Services) or deliverability concepts (bounce handling, reputation, throttling)

What you’ll do

• Hands-on technical depth - you still read code, review designs, and can pair with the on-call engineer during a production incident
• Lead, coach and mentor a team of up§ to 8 engineers; continue building a culture of growth, impact and trust
• Drive operational excellence - own SLOs and deliverability metrics, run a clean on-call rotation, and protect the right balance between KTLO/reliability work and new feature delivery
• Stay close to the technical detail - participate in design reviews, contribute to architecture decisions, drive down tech debt, and be able to answer detailed questions about your team's services and their failure modes
• Own career development for your engineers - build deliberate growth plans from junior through senior, and partner with your manager on developing staff+ ICs
• Co-own the backlog and roadmap with Product Management. Bring the technical voice to prioritization and make explicit trade-offs between customer needs, business goals and the long-term health of the system
• Collaborate cross-functionally - ECS sits at the seam where many things meet: the Email & Calendar Experiences team (frontend extensions), SRE, Security, and our Data Platform team are all daily partners

About the position

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team The mission of the Email + Calendar Services (ECS) team is to deliver the microservice constellation that supports Outreach's email and calendar experience all the way through - from compose and smart scheduling to send, telemetry, and sync back to the platform. Our team processes millions of emails every day. The ECS team focuses on building reliable and performant services that connect Outreach to customers’ email providers (Microsoft 365, Gmail, Exchange, Zoom) to send, sync and analyze email communication. This enables our customers to efficiently and effectively communicate and turns the millions of emails sent into valuable insights to help progress deals forward. The team also supports the Email & Calendar Experiences team to provide ways to create, manage and organize content used in communications.

Benefits

• Amazing working space with a running track on its roof
• Flexible time off, 5 weeks of vacation, and 5 annual sick days
• 4% employer supplemental pension monthly contribution
• Private medical care for employee and spouse with Program Health Plus
• Life insurance at 2x annual salary
• 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses
• 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
• Opportunity to be part of company success via the RSU program
• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
• Employee referral bonuses to encourage the addition of great new people to the team
• Fun company and team outings because we play just as hard as we work