[Long-Term and Full-Time] Remote English and German Customer Service AgentVerified as a real position

Who we’re looking for

• Passionate about animal welfare and pets
• Being able to provide excellent Customer Support
• Fluent business English and German (written and spoken)
• A proactive and independent mindset
• The ability to challenge existing processes in order to raise the bar both for user happiness and animal welfare

What you’ll do

• As a Trust & Safety Customer Service Agent, you will be responsible for daily communication with our users and stakeholders across our key marketplaces in the UK, Germany, and the US (www.pets4homes.co.uk, www.deine-tierwelt.de, and www.lancasterpuppies.com). You may also occasionally support users on our other marketplaces.
• Your daily tasks will include moderating listings and providing customer support via email.
• You’ll primarily use our internal back-office systems and Freshdesk to communicate with users.
• You should be able to consistently meet key performance indicators (KPIs), including customer satisfaction, team moderation targets, and quality standards.

About the position

Pet Media Group (PMG) is a Stockholm-based scale-up that acquires, launches, and develops market-leading pet marketplaces globally, with over 1 million animals rehomed every year throughout Scandinavia (hästnet.se), the UK (pets4homes.co.uk), Europe: Germany (deine-tierwelt.de), Italy (annuncianimali.it), Spain (mundoAnimalia.com), the Netherlands (puppyplaats.nl), and the US (lancasterpuppies.com). The way pets find new loving homes has virtually remained the same for ages, and we are on a mission to make that process more trusted, safe, and convenient through innovative technology.