L3 – Device Management Specialist

Who we’re looking for

• Key Skills • Strong Workspace ONE expertise (policies/profiles, compliance, smart groups, Intelligence, automation) • • Patch/vulnerability management methods (rings, validation, remediation governance) • Troubleshooting depth across OSes and UEM components (agent, certificates, policy conflicts) • Automation: PowerShell + Bash/Python fundamentals; API usage; Git practices • PKI/SCEP fundamentals; Entra ID join and device access principles • ITIL v4 (Incident/Problem/Change) and RCA mindset; strong documentation discipline
• Nice to have: Advanced packaging and deployment engineering (Win32/MSIX, macOS pkg, mobile managed apps, scripting)
• Languages • English: at least B1 level required • French or Italian is an advantage
• Preferred Certifications • Omnissa/VMware Workspace ONE Administrator / Specialist • Jamf 200+ / 300+ • ITIL v4 Foundation • Entra ID fundamentals / security baseline exposure
• Required Experience • 3+ years in EUC/UEM/Device Management with Tier‑3 troubleshooting responsibilities • Demonstrated experience delivering standards for packaging, patching and compliance at enterprise scale

What you’ll do

• As an L3 Device Management Specialist, you are the Tier‑3 (SME) escalation point for enterprise endpoint management.
• You ensure reliable, secure and compliant management of Windows, macOS, iOS and Android devices by defining and enforcing standards across enrollment, policies, packaging, patching and compliance.
• While Workspace ONE tenant administration is part of the role, the primary focus is L3 engineering work: complex troubleshooting, patch/vulnerability strategy, automation at scale, and delivery governance (rings, pilots, phased rollouts).
• You lead RCA/Problem activities, secure changes through CAB discipline, and enable L2 through runbooks and coaching.

About the position

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Benefits

• We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.
• Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
• From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day.
• We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.
• You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.