L3 - Collaboration & Tenant Platform SpecialistVerified as a real position

Who we’re looking for

• Expert Microsoft 365 Collaboration: Teams (meetings/voice), Exchange Online, SharePoint Online, OneDrive
• Strong Identity & Access fundamentals: Entra ID (MFA, Conditional Access, RBAC; PIM a plus); Okta/SSO concepts (SAML/OIDC) a plus
• Strong PowerShell and Microsoft Graph API; structured troubleshooting; excellent documentation habits
• ITIL practices: Incident / Problem / Change; RCA mindset; stakeholder communication
• Zoom Admin and Adobe Admin Console; ABM is a plus
• English: at least B1 level required
• French or Italian is an advantage

What you’ll do

• As an L3 specialist, you are the technical escalation point (Tier-3/SME) for the enterprise Collaboration ecosystem. You resolve major and complex incidents, drive root-cause analysis and durable fixes, and administer the collaboration tenant/platform configuration to ensure security, compliance and consistent service quality.

About the position

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Benefits

• We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
• From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
• We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.