ITSM Systems AnalystVerified as a real position

Who we’re looking for

• Proven experience working in an IT Service Management environment, with hands-on responsibility for an ITSM system or platform.
• Experience with ITSM system configuration, customization, and platform upgrades.
• Strong analytical skills with the ability to translate business and operational needs into system and process solutions.
• Practical experience with ITSM processes such as Incident, Request, Change, Knowledge, and Service Catalog Management.
• Experience working in a complex IT environment with multiple stakeholders, including internal IT teams, business users, and external vendors.
• Ability to work independently, manage multiple priorities, and take ownership of ITSM system outcomes.
• Strong documentation skills and attention to detail.
• Professional proficiency in English, both written and verbal.
• Fluent English

What you’ll do

• Administer and support the ITSM system, ensuring system stability, performance, and data quality.
• Analyze business, operational, and IT requirements and translate them into functional system designs, configurations, and enhancements.
• Design, configure, and maintain ITSM processes, workflows, service catalog items, self-service portal components, and platform features.
• Develop and implement new features and improvements within the ITSM system in alignment with organizational standards and roadmap.
• Lead Quality Control and User Acceptance Testing (UAT) activities for system changes, enhancements, and releases.
• Investigate, troubleshoot, and resolve ITSM-related incidents, defects, and service requests, including root cause analysis.
• Create, maintain, and govern functional and process documentation related to ITSM processes and system configurations.
• Ensure the self-service portal and ITSM system accurately reflect the current IT services, processes, and organizational structure.
• Support user enablement and adoption through system trainings, user guidance, and structured learning materials.
• Act as the primary point of contact for ITSM system vendors and implementation partners, managing requirements, priorities, and deliverables.

About the position

Curium is the world’s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service. With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name ‘Curium’ honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline ‘Life Forward’ represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.