IT User Support Specialist with German - Hybrid

Who we’re looking for

• Fluent German & English language skills (written and spoken)
• Good communication skills (be able to handle phone calls, reply to emails and give a useful guidance to the client)
• Multitasking and problem solving skills
• Knowledge of Windows, Android or iOS, Microsoft Office, etc.
• Experience in IT support is beneficial (not mandatory)

What you’ll do

• Be assigned to one future-oriented, long-lasting, and eminent corporation client
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L1 support)
• Be a member of the international, dynamic, and innovative company environment

About the position

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands. INFOSYS provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of prominent and world-famous brands, and acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Benefits

• Hybrid Work Model
• 25 Days of Paid Leave
• Performance Bonus
• Meal Allowance
• Multisport Card
• Benefit Card
• Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic
• Financial Reward for Referring Your Friends
• Expat Assistance Services for New Joiners
• Relocation Package (for candidates relocating from other EU countries)
• Team Building Activities
• Long-Term Career Prospects
• Performance Bonus