IT TechnicianVerified as a real position

Who we’re looking for

• You love to learn and take ownership independently
• You have 2–4 years of experience in IT support / helpdesk / internal IT
• You’re comfortable supporting both Windows and macOS
• You understand IT basics like Wi-Fi, VPNs, DNS, and access management
• You can explain technical issues in a calm, human way
• You will be reporting to a native speaker using English on a daily basis
• You’re proactive, empathetic, and not afraid to ask questions
• You enjoy variety and don’t mind things changing as we grow
• You are a fluent speaker of the English language (B2) and you enjoy speaking English.

What you’ll do

• Supporting internal users via tickets, chat, email, and calls
• Setting up new starters with hardware, accounts, and access
• Managing user accounts and permissions securely
• Troubleshooting laptops, desktops, peripherals, networking, and software
• Supporting Windows, macOS, and Google Workspace environments
• Helping with asset management and hardware lifecycle
• Participating in IT projects (e.g., server → cloud migrations)
• Collaborating daily with a global IT team across time zones

About the position

In December 2025, ROI Hunter joined forces with Pattern, a US-based global ecommerce accelerator. This is the first shared role between our two companies, created to support all our teams across Brno, London, and Wrocław, while being based in our Brno office. As an IT Technician, you’ll help keep our teams productive, supported, and confident in their tools as both organizations continue to scale globally.

Benefits

• 🌴 25 days of holiday
• 🤒 3 paid sick days per year
• 🏠 Occasional work from home
• 🧗🏻 Multisport card contribution
• 💆 Free massage or physiotherapy appointment once per month
• 👩🏻‍🏫 Company-wide education budget for your development
• 🥂 Company and team events (online & offline)