IT Support Specialist (m/f/d)Verified as a real position

Who we’re looking for

• Proven experience in 1st and 2nd level IT support within a modern, cloud-based environment.
• Hands-on experience supporting SaaS tools, particularly Google Workspace; experience with other collaboration and security platforms is a strong plus.
• 3+ years of experience in a similar role, ideally within a fast-growing, international company, or a relevant educational background in IT or a related field.
• Solid experience supporting both macOS and Windows operating systems.
• A strong service mindset with excellent listening and communication skills.
• The ability to quickly learn and adapt to new technologies and tools.
• A good understanding of SLAs and a structured approach to ticket management and timely resolution.
• A positive, solution-oriented attitude and genuine enjoyment in helping others.
• Strong organizational skills with the ability to manage priorities in a dynamic environment.

What you’ll do

• Provide first- and second-level IT support to internal users across a distributed, international environment, diagnosing and resolving issues related to hardware, software, networking, and day-to-day productivity tools.
• Administer and support core productivity and security platforms, including Google Workspace, Slack, Atlassian Suite, Microsoft Intune, Active Directory, asset management, and related tools.
• Proactively manage incidents, service requests, and operational tasks while ensuring adherence to defined SLAs.
• Support employee onboarding and offboarding processes in close collaboration with HR and hiring managers, including the maintenance and improvement of automation workflows.
• Contribute to the maintenance, stability, and continuous improvement of Usercentrics’ global internal IT infrastructure across all office locations.
• Operate and continuously improve the IT inventory system and ticketing tools to ensure transparency, accuracy, and efficiency.
• Track, manage, and coordinate software and license allocation in collaboration with relevant stakeholders.
• Create, maintain, and improve IT documentation and knowledge base articles to support self-service and team efficiency.
• Communicate clearly with users about IT services, best practices, and the rollout or usage of new and existing tools.

About the position

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance. The IT Support Specialist is part of the IT Operations Team and plays a key role in enabling our teams to do their best work every day. In this role, you will support Usercentrics employees across our global offices and remote locations, ensuring reliable, secure, and efficient access to the systems, networks, and services they rely on. Acting as a trusted point of contact, you’ll combine technical expertise with a strong service mindset to deliver an excellent employee experience and continuously improve how IT supports the business.

Benefits

• Development budget for every employee: €800 per year
• Job-related language courses (English, German, Czech, Spanish, etc.): €350 per year
• Hybrid working policy with the option to take a workcation (up to 60 days per year)
• Online yoga sessions
• Access to the Headspace app
• Events: team buildings, happy hours, parties/get-togethers, and occasional company-covered breakfasts or lunches (in-office, across offices, online, and in person)
• Gifts: we celebrate life and work milestones at UC (work anniversaries, new baby arrivals, and similar occasions)
• Snacks, fruit, coffee, and drinks in the office