IT Support SpecialistVerified as a real position

Who we’re looking for

• Minimum of 3 years’ experience in an IT support role with increasing responsibilities.
• Strong troubleshooting skills, especially within the Office 365 environment (preferred).
• Ability to analyze complex problems, identify root causes, and develop effective solutions.
• proficiency in Czech is required, excellent communication skills in English (B2 level); German is a plus.
• Customer-oriented mindset with a focus on speed, efficiency, and user satisfaction.
• Knowledge of ITIL practices and cybersecurity best practices.
• Ability to adapt to evolving technologies and processes.
• Strong documentation skills and attention to detail.
• Educational background in IT (secondary/University level preferred).

What you’ll do

• Provide onsite and remote support for hardware and software to end-users across the CEE region, ensuring smooth IT operations.
• Collaborate closely with business departments, central teams, and external vendors to meet their technological needs.
• Act as the IT Owner for key company systems, defining requirements and ensuring alignment with IT strategy and budget.
• Identify potential risks and implement measures to mitigate them.
• Lead or participate in technical projects, serving as an analyst or solutions architect.
• Support continuous improvement initiatives, incident management, and best practices to guarantee high-quality service delivery.
• Manage local hardware assets, assist colleagues' growth, and mentor team members.
• Ensure compliance with security standards and company policies.
• Handle asset registration, hardware/software ordering, and track user feedback to improve service.

About the position

Join Our Team as an IT Support Specialist! Are you passionate about technology and eager to make a real impact? We are looking for a dedicated IT Support Specialist to join our dynamic team. This role offers a great opportunity to work with cutting-edge technologies, support end-users, and contribute to ongoing IT projects within a vibrant organization.

Benefits

• 25 days of vacation
• Meal vouchers worth 150 CZK from day one
• Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.)
• Smart working allowance (1200 CZK/month)
• MultiSport or Flexi Pass (500 CZK/month contribution)
• Telemedicine – 24/7 online medical support for you and up to five family members
• Pension contribution (1,000 CZK/month)
• Fully covered life insurance
• Free European travel insurance, including coverage for extreme sports and roadside assistance
• Development programs and courses, including access to LinkedIn Learning
• A friendly team of colleagues
• Office refreshments