IT Order & Dispatching Coordinator - WLS Steuerung

Who we’re looking for

• Technical background, understands the lifecycle of a request or incident within the IT environment, preferably in order management.
• Initial experience with ITSM tools and solid knowledge of SAP, as well as working with service knowledge management and knowledge management tools.
• You bring solid experience, sensitivity, and soft skills for dealing with customers.
• Fluent written and spoken English and German language skills.

What you’ll do

• You are responsible for planning and coordinating orders in the hardware lifecycle environment.
• You monitor order-related ticket queues and ensure proper ticket routing and completion.
• Additionally, you schedule existing orders in the customer system and qualify/adjust the orders/tickets accordingly.

About the position

In your mission, you truly thrive, because: Together with your colleagues, you overview, monitor, and manage the smooth and successful delivery and, if necessary, return processing of orders to best serve our customers. Our customers appreciate your strong communication skills, and your colleagues value your clear and well-structured documentation of work steps.

Benefits

• Meal allowance (129 CZK) per working shift
• 25 days of Vacation per calendar year
• 3 Sick days + 2 Personal days per calendar year
• Multisport card contribution
• Contribution to pension insurance
• Company provided cell phone with voice and data tarif and notebook
• Refreshment in our office and regular events
• Dog Friendly Office (Prague)
• Referral Bonus Program
• Home Office Agreement - The role is based in Prague, with remote work options available.
• Prague Co-Work