IT Operations ManagerVerified as a real position

Who we’re looking for

• IT Operations Management: Experience in IT operations, production support, infrastructure support, or similar technical operations environments.
• Incident Coordination: Experience leading or coordinating major incidents, service restoration activities, and operational escalations end-to-end.
• Technical Understanding: Good understanding of infrastructure, cloud platforms (e.g. AWS/Azure), applications, and service dependencies in a production environment.
• People Leadership: Experience leading technical teams or coordinating engineers and support teams in operational situations.
• Communication: Excellent communication skills — clear, confident, and credible with both technical and non-technical stakeholders, including under pressure.
• Tooling: Practical experience with tools such as Jira Service Management, ServiceNow, Splunk On-Call, PagerDuty, or similar platforms used for incident management, escalation, alerting, and on-call coordination.
• Automation & AIOps: Understanding of automation, monitoring, event correlation, alert noise reduction, automated triage, and AI-supported approaches to operational response.

What you’ll do

• Incident Leadership: Coordinate major incidents, service disruptions, and operational escalations across IT teams and external partners.
• Service Restoration: Ensure incidents are handled in a structured and timely way, with a focus on restoring services and minimizing business impact.
• Operational Improvement: Improve response models, escalation paths, service restoration practices, and problem management follow-up over time.
• Team Management: Build, lead, and develop a small IT Operations team, including hiring, coaching, and performance management.
• Function Development: Establish the IT Operations function, define practical ways of working, and shape it into a trusted and effective capability for the business.
• Change Leadership: Identify practical improvements in the operating model and drive them through to implementation.
• Operational Readiness: Ensure known issues, runbooks, playbooks, escalation paths, and service dependencies are documented and usable during incidents.
• Automation Support: Promote practical use of automation, tooling, and AIOps capabilities to improve alerting, event correlation, response, triage, and operational efficiency.
• Stakeholder Communication: Communicate service impact, incident status, risks, and restoration progress clearly and confidently to internal stakeholders.
• Internal Enablement: Build visibility and credibility for the IT Operations function across the organization.
• Cross-functional Cooperation: Work closely with infrastructure, applications, security, service desk, engineering teams, and relevant external partners.

About the position

Eurowag is building a brand‑new IT Operations function and we’re looking for the leader who will shape it from the ground up. As our IT Operations Manager, you’ll be the driving force behind the stability of our IT services, owning major incident coordination, service restoration, and the end‑to‑end handling of production issues.

Benefits

• Work-Life Balance: Enjoy flexible hours, the option to work from home, 5 weeks of vacation, 3 health days, and an extra day off to celebrate our company’s anniversary.
• Benefits Package: Contribution to flexible benefits (Benefit Plus) that you can use for things like technology, multi-sport card, beauty, sports, travel, health services, or even pension contributions.
• Rewards & Development: Earn up to 1000€ for referring a new colleague, access to online development platforms, and enjoy performance-based bonuses. You’ll also have a personal budget to choose courses or conferences that help you grow professionally.
• Supportive Environment: Take a day off to volunteer, use our free anonymous psychological counseling service, and enjoy access to our company’s products.
• Modern Workplace: Work in a comfortable office with ergonomic furniture, a sunny summer terrace, and plenty of perks like free coffee, tea, and fresh orange juice daily. Our office is pet- and kid-friendly, has no dress code, and offers a discount at the on-site restaurant. You can also park nearby at a discounted rate.
• Community & Well-Being: Join in on philanthropy projects, where you can support a charity or non-profit organization of your choice with company-matched donations. Have fun at our team-building events, hackathons, Christmas parties, or summer celebrations.
• Diversity & Inclusion: We’re committed to creating a workplace where everyone feels welcome, with fair recruitment practices that offer opportunities to all.