Head of Projects

Who we’re looking for

• Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

What you’ll do

• Portfolio Health & Governance
• Own the health of Keyloop's global PS project portfolio — maintaining real-time visibility of status, risk, and commercial performance across all active engagements.
• Implement and operate a Project Health model with RAG status tracking, early warning indicators, and tiered intervention protocols: direct PMO intervention for critical projects, regional-led recovery with PMO oversight for at-risk projects, and enhanced monitoring for projects showing early warning signs.
• Own the stage-gate intervention process — with authority to intervene when quality or commercial criteria are not met at key project milestones.
• Lead root cause analysis on project failures and overruns; translate findings into systemic improvements to methodology, tooling, and PM behaviour.
• Manage the escalation and exception process for scope disputes, commercial issues, and delivery roadblocks — with a 24-hour triage commitment for issues requiring senior intervention.
• Delivery Methodology & Standards — SureStart
• Own and continuously evolve Keyloop's PS project delivery methodology, anchored in Keyloop SureStart — the productised project management framework that defines service levels, PM engagement models, and delivery standards across all implementation types.
• Ensure SureStart tiers (Project Coordination, Project Assisted, Project Managed, and Programme Managed) are clearly defined, consistently applied, and matched to the right engagement type and customer complexity at point of sale.
• Work with the Services Products team to keep SureStart commercially current: pricing, scope definitions, and SOW language aligned to what PS can deliver profitably and repeatably.
• Define and maintain the standard project artefact library: SOW templates, project plans, RAID logs, change request processes, cutover plans, and go-live readiness checklists — version-controlled and mandated for use across all regions.
• Build and enforce quality gate standards at key project milestones: requirements sign-off, UAT completion, go-live readiness, and post-go-live outcome validation.
• Lead methodology adoption across all PS teams — ensuring Keyloop Traction and SureStart delivery standards are embedded in every project regardless of region or domain.
• Portfolio Analytics & Executive Reporting
• Deliver real-time portfolio dashboards providing visibility of project health, revenue at risk, utilisation, margin performance, and time to value across all regions.

About the position

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Benefits

• An inclusive environment to thrive
• We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
• Be rewarded for your efforts
• We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
• "At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."