Global Technical Product Advisor, CAN-AM offroadVerified as a real position

Who we’re looking for

• A technical degree or relevant experience in powersports, automotive, marine, or small engine mechanics.
• At least 2 years of relevant mechanical experience in a powersports dealership or in a similar environment with solid technical competency.
• Fluency in English with additional fluency in French preferred.
• Strong troubleshooting and diagnostic skills with a thorough understanding of electrical and mechanical theory. The ability to navigate and understand electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings and bills of materials.

What you’ll do

• Provide Global product support to our Dealer/Distributor Network for technical concerns to ensure consistent alignment of our brand promise and actual product and support performance.
• Provide technical solutions to dealership technicians and support other departments such as the warranty and customer care teams.
• Guide dealers on best practices related to BRP policy, processes, and guidelines.
• Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship.
• Support and identify communication needs and resolve product-related problems to improve future products.
• Highlight issues quickly, identifying and escalating emerging issues or trends and representing your sector in order to continuously and proactively improve and optimize our support services.

About the position

We are looking for a Global Product Advisor (Can-Am Offroad) who will report to the Dealer & Customer Manager, and who’ll be tasked with helping us find and provide technical service solutions for our dealers and customers. As part of your role, you’ll be significantly contributing to the organization's growth. You’ll be at the forefront of delivering outstanding service to BRP’s customers.

Benefits

• Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.