Global Head of Service Management

Who we’re looking for

• University degree in Computer Science, Information Management, Business or any comparable education
• IT Service Management tools experience (ServiceNow, STAT, etc)
• ITIL V3 Certification
• IT Standards, Procedures, and Policies
• English fluent, any additional language is an asset

What you’ll do

• The Global Head of Service Management will be responsible for the facilitation and governance of the Service Management function reporting directly to the Global Head of Service Support, Operations & Engineering in Adecco.
• The Service Management function is responsible for the efficiency and effectiveness of Processes and Procedures related to services being delivered and for the continuous Service Improvement. It also ensures that services and solutions run smoothly and in adhesion to appropriate SLAs, providing the best possible service to the customer.
• Working within the Global IT Service Support, Operations & Engineering unit of Adecco, this role offers an exciting opportunity to join one of the world's best workplaces, demonstrate your skills, establish capabilities to deliver substantial value and manage risk across a global landscape.
• The Global Head of Service Management will act as the primary interface between Customers, Projects, third-party providers and key stakeholders, ensuring that everyone understands the service and how to consume it. Making processes, procedures and information available and comprehended by the organization to successfully support the services.
• The ideal candidate will possess ITIL qualifications, and be capable of working in high pressure, challenging environments
• To be accountable for day-to-day management activities of Service Management function
• To be point of escalation for Service Management related issues

About the position

The Adecco Group is the world's leading HR solutions company. We believe in making the future work for everyone, and every day empower 3.5 million careers. We inspire, skill, develop and hire in 60 countries, enabling individuals and organizations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organisations, fuels economies, and builds better societies. These values resonate with our employees, who have voted us a Great Place to Work® - World's Best Workplaces for the past four consecutive years. The Adecco Group is based in Zurich, Switzerland. Adecco Group AG is registered in Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN). The group is powered by eight lead brands : Adecco, Modis, Badenoch + Clark, Spring Professional, Lee Hecht Harrison, Pontoon, Adia and General Assembly. General Assembly.