(fluent German) Customer Support Consultant, remote (Future Openings, Global)Verified as a real position

Who we’re looking for

• Excellent English and German communication skills (at least C1 for both spoken and written);
• Minimum of 1 year of experience in Customer Support;
• Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms;
• Customer-oriented and responsible attitude.

What you’ll do

• Provide exceptional customer support via calls, chats, and emails;
• Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance;
• Gather required technical information to ensure the resolution of complex cases;
• Ensure customers' satisfaction with any interaction;
• Maintain working knowledge of our client’s products and services;
• Securely work with customers’ sensitive information;
• Troubleshoot common issues using the knowledge base and update transaction statuses when needed;
• Provide guidance on resolving subscription-related issues;
• Escalate complex, repetitive, or merchant-related issues to L2 team;
• Ensure proper case handling and follow-up to support timely issue resolution.

About the position

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

Benefits

• Schedule: 5 working days, Monday to Friday, from 9am – 5pm, CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).